In the January 2, 2010 edition of Horse Racing Business, the topic was “Outlook for 2010,” which was an analysis and forecast of the U. S. economy in the upcoming year, as well as an assessment of how the racing and breeding industry would fare. Following are two paragraphs from the analysis: “The best estimate [...]

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Virtually every adult has a horror story to tell about pitiful customer service. Racetrack patrons, unfortunately, probably have many, as racetracks in general have a notorious reputation in this regard. A problem of inadequate customer service seems to be endemic in today’s society. Consider some failures outside racing: Several news reports of late have told of [...]

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A shorter version of this article appeared originally in the Blood-Horse. Reproduced by permission. Sheikh Mohammed bin Rashid Al Maktoum’s vision for a premier globally-oriented management training program pertaining to Thoroughbred breeding and racing came to fruition in 2003 with the launch of Darley Flying Start. The DFS curriculum takes two years to complete and [...]

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