Virtually every adult has a horror story to tell about pitiful customer service. Racetrack patrons, unfortunately, probably have many, as racetracks in general have a notorious reputation in this regard. A problem of inadequate customer service seems to be endemic in today’s society. Consider some failures outside racing: Several news reports of late have told of [...]

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A shorter version of this article appeared originally in the Blood-Horse. Reproduced by permission. Sheikh Mohammed bin Rashid Al Maktoum’s vision for a premier globally-oriented management training program pertaining to Thoroughbred breeding and racing came to fruition in 2003 with the launch of Darley Flying Start. The DFS curriculum takes two years to complete and [...]

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In the wake of the recent Ernie Paragallo conviction in New York on 33 of 34 counts of animal cruelty, Bonnie Erbe, a journalist and television host voiced her take with a newspaper opinion piece titled “A Lesson for All Who Breed Animals.” Ms. Erbe’s harangue is a particularly egregious example of the one-sided negative articles that have been [...]

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